Website Care Agreement.

the essentials for looking after your website

Like all software, WordPress, its theme and plugins need to be kept up-to-date. Updates are essential to prevent potential security problems such as hacking, but also to make sure everything is working as well as it can. It’s also important that the site is regularly backed up and a copy kept of your server in case it’s ever hacked. Having a recent backup means you can get the site back online again quickly.

It’s a bit like having your car serviced regularly… or not.

Ongoing maintenance updates and any problems are usually relatively easy for me to sort out, but for clients, these can turn into business stopping nightmares. It is also less labour intensive (and cheaper) to be proactive, instead of reactive.

Of course, you don’t have to take this plan with me. You could leave the site as-is and take the risk, but your web host may insist that WordPress is kept up to date. It may also cost you more money if something does go wrong and you have to pay a developer to fix the problem. It will also mean you no longer get updates to premium plugins your site uses and will have to buy a subscription to these yourself if you ever want updates.

With a Website Care Plan, I’ll ensure your website continues to perform well for you and your users. You’ll save money in the long term and protect your investment.

By purchasing a Care Plan with LadyGeekGeek Web Design, you agree to the following terms.

Scope of Services

Here’s what services I provide in your annual plan:

  • Update WordPress and plugins when available. Usually, once or twice a month.
  • Test all major updates for compatibility on a development site before applying to the live site.
  • Some plugins may become outdated and no longer work or become obsolete. I will advise the best steps forward if this happens.
  • Renew developer licences for paid plugins and fonts on your site where appropriate. Premium plugins may include Gravity Forms, Imagify (image optimisation), ACF Pro, Justified  Gallery and backup software.
  • Optimise your database twice a year to minimise server load.
  • Run a security check twice a year.
  • Store a daily backup of website files and database offsite.
  • Monitor uptime and liaise with your web host to fix any server/host problems.
  • Provide priority phone and email-based technical support.

What is NOT included in this agreement:

  • Website redesign, editing content or adding additional functionality. This will be agreed upon beforehand and chargeable at £40 per hour.
  • Training on how to use WordPress.
  • Fixing a problem caused by another administrator.
  • Support for a third-party service installed on your site (eg Membership Works).

Terms of Plan

  • For the duration of this plan, you, the client, must not allow anyone else administrative access to WordPress or its database, whereby they can modify plugins, themes and backups.
  • You must let me know immediately when you discover a bug or issue with the website.
  • In the event your site is down, I will prioritise getting it back online, liaising with your web host where appropriate.
  • The cost of your plan is as shown in your invoice. Payments can be made monthly on request.